Privacy Policy

At Poppy Osprey (“I”, “me”, “my”), your privacy is important. This Privacy Policy explains how I collect, use, store, and protect your personal and health information when you access my website, book appointments, or use my services. By engaging with my website or services, you consent to the practices described in this Policy.

1. Collection of Personal Information

I may collect personal information that is necessary to provide my services, including:

  • Contact details: name, email, phone number, postal address

  • Health information: medical history, lifestyle, diet, supplements, allergies, medications, and other health-related information provided during consultations

  • Payment information: credit card details or invoicing information (handled securely)

  • Communication information: emails, messages, or other correspondence with me

How I collect information:

  • Directly from you when you book consultations, fill out forms, or contact me

  • Automatically via the website (e.g., cookies, analytics)

2. Use of Personal Information

Your information is used for the following purposes:

  • To provide consultations, advice, and follow-up support

  • To manage appointments, payments, and administrative tasks

  • To communicate with you regarding services, promotions, or updates (only if you opt in)

  • To comply with legal or regulatory obligations

  • To improve my website and services

3. Disclosure of Personal Information

I will not sell, trade, or rent your personal information. I may share information only in the following situations:

  • Service providers: e.g., payment processors, software platforms, or IT providers, who are bound by confidentiality

  • Legal obligations: where required by law or a regulatory authority

  • Medical collaboration: if you provide consent to share your information with other healthcare providers

4. Storage and Security of Information

I take reasonable steps to ensure your personal and health information is protected from misuse, interference, loss, or unauthorised access. Measures include:

  • Secure storage of paper and electronic records

  • Password-protected systems and encrypted communications

  • Limiting access to information only to myself or authorised service providers

5. Retention of Information

I retain personal and health information only for as long as necessary to:

  • Provide ongoing services and support

  • Comply with legal, professional, or regulatory requirements

  • Resolve disputes or enforce agreements

After this period, information is securely destroyed or de-identified.

6. Access and Correction

You have the right to:

  • Request access to the personal and health information I hold about you

  • Request corrections to ensure your information is accurate, complete, and up-to-date

To make a request, contact me at poppyosprey@gmail.com. I will respond within a reasonable timeframe.

7. Cookies and Website Analytics

My website may use cookies or analytics to improve functionality and user experience.

  • Cookies may track anonymised website usage and preferences

  • No personally identifiable information is collected via cookies without your consent

  • You can disable cookies in your browser settings if desired

8. Email and Electronic Communication

Emails and messages are not guaranteed to be secure; please avoid sending sensitive health information via unencrypted email unless necessary.

  • By providing your email, you consent to receive communications regarding appointments, services, or updates

  • You can unsubscribe from marketing emails at any time

9. Third-Party Links

This website may contain links to external websites. I am not responsible for the privacy practices or content of third-party sites.

10. Complaints or Concerns

If you have concerns about how your personal or health information is handled:

  • Contact me directly at poppyosprey@gmail.com

  • I will investigate and respond promptly to address your concerns

  • If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC)

11. Updates to this Privacy Policy

I may update this Privacy Policy from time to time. The most current version will always be available on my website. Continued use of my services indicates acceptance of the updated Policy.

12. Contact Information

Poppy Osprey
Email: poppyosprey@gmail.com